Support
How can the bot help?
Most answers are below. If you don't see what you need, drop us a note at the bottom.
Frequently asked questions
How do I set up my first monitor?
Open your dashboard, click "Add Monitor," paste your site URL, pick a name and check frequency, then hit "Create Monitor." We'll start watching immediately.
Why didn't I get a notification when my site went down?
Check your notification settings in your account — make sure email is enabled and your address is correct. Look in your spam folder too. Paid plans can also enable SMS for more reliable alerts.
How do I add team members?
Use the Bot Buddies feature in your dashboard. Add teammates by email and choose which monitors they should be notified about — great for sharing on-call duty.
What's the difference between check intervals?
Free accounts check every 3 minutes. Paid plans drop that to 60, 45, or 30 seconds. Shorter intervals mean faster detection of downtime.
Can I pause monitoring temporarily?
Yes. Pause individual monitors from your dashboard — useful during planned maintenance. Just don't forget to unpause afterward.
How do I cancel or change my plan?
Head to Account Settings to upgrade, downgrade, or cancel. If you cancel, your monitors keep running until the end of your billing period.
What happens to my data if I cancel?
Nothing changes. Your monitors, settings, and history stay intact. Reactivate anytime and pick up where you left off.
Quick setup guide
Getting started
- 1 Add your first monitor by pasting in a URL
- 2 Pick how often you want it checked
- 3 Set your notification preferences (email, push, SMS)
- 4 Invite Bot Buddies if you've got a team
Best practices
- Monitor the pages that matter — home, login, checkout
- Use descriptive monitor names so alerts are clear
- Combine email + SMS for critical production sites
- Pause monitors during planned maintenance
Still need help?
We typically respond within 24 hours.