Support Center
Need help with My Uptime Bot? We're here to help! Check out our common questions below or contact our support team.
Frequently Asked Questions
How do I set up my first monitor?
Go to your dashboard and click "Add Monitor". Enter your website URL, choose a name, and select how often you want it checked. Click "Create Monitor" and we'll start monitoring your site immediately.
Why didn't I receive a notification when my site went down?
Check your notification settings in your account. Make sure email notifications are enabled and your email address is correct. Also check your spam folder. If you're on a paid plan, you can also enable SMS notifications for more reliable alerts.
How can I add team members to receive notifications?
Use the "Bot Buddies" feature in your dashboard. You can add team members by email and choose which monitors they should receive notifications for. This is great for sharing monitoring responsibilities across your team.
What's the difference between the monitoring intervals?
Different plans offer different check frequencies. Free accounts check every 3 minutes, while paid plans can check as frequently as every 15-60 seconds depending on your plan. Shorter intervals mean faster detection of downtime.
Can I pause monitoring temporarily?
Yes! You can pause individual monitors from your dashboard. This is useful when you're doing maintenance or know your site will be down temporarily. Just remember to unpause when you're ready to resume monitoring.
How do I cancel or change my plan?
Go to your Account Settings to manage your subscription. You can upgrade, downgrade, or cancel anytime. If you cancel, your monitors will continue working until the end of your billing period, and you can reactivate anytime.
What happens to my data if I cancel?
Your data is completely preserved when you cancel. All your monitors, settings, and history remain intact. You can reactivate your account anytime and everything will be exactly as you left it.
Contact Support
Can't find what you're looking for? Send us a message and we'll help you out.
Quick Setup Guide
Getting Started
- 1 Create your first monitor by entering your website URL
- 2 Choose how often you want us to check your site
- 3 Configure your notification preferences
- 4 Add team members as "Bot Buddies" if needed
Best Practices
- Monitor your main pages (homepage, login, checkout)
- Use descriptive names for your monitors
- Set up both email and SMS notifications for critical sites
- Pause monitors during planned maintenance